Terms & Conditions

General

Q: Who can place an order with us?
A: To place an order with Norvesso, you must be at least 18 years old, be an individual consumer and have the legal capacity to enter into a binding agreement. We reserve the right to refuse access to our website or decline orders where reasonably necessary.

Q: What can I use the website for?
A: Our website and products are intended for personal, non-commercial use. Products may not be purchased for unauthorised resale or other commercial purposes without our prior written consent.

Pricing

Q: Are the displayed prices final?
A: Prices displayed on our website are shown in the applicable currency. Where free shipping is advertised, standard shipping costs are included. Any additional taxes, duties or government charges that may apply will be disclosed where required or remain the responsibility of the customer where permitted by law.

Q: What happens if there is a pricing error?
A: If we discover an incorrect price, we will contact you as soon as reasonably possible. You may choose to proceed with your order at the correct price or cancel your order. If payment has already been made and the order is cancelled, the applicable amount will be refunded.

Orders & Delivery

Q: When is my order confirmed?
A: Your order is confirmed once you receive an order confirmation from us by email. If an item becomes unavailable after your order has been placed, we will contact you and provide an appropriate solution, which may include a refund.

Q: How long does delivery take?
A: Our standard estimated delivery time is 7–10 business days. Once your order has been shipped, you will receive tracking information by email so you can follow its progress.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, public holidays or unusually high order volumes.

Payment

Q: How can I pay?
A: You can pay using the payment methods available at checkout on our website. Where available, promotional or discount codes can also be entered during checkout, subject to the conditions of the relevant promotion.

Q: Who is responsible for the accuracy of payment information?
A: You are responsible for providing accurate and complete payment information and for ensuring that you are authorised to use the selected payment method.

Cancellations & Changes

Q: Can I cancel or change my order?
A: If you need to cancel or change your order, please contact us at info@norvesso.com as soon as possible.

Cancellation requests should be submitted within 24 hours of placing your order. We will do our best to accommodate your request. However, once an order has been processed or shipped, we may no longer be able to cancel or modify it.

If your order has already been shipped, you may return eligible items after receiving them in accordance with our 30-day return policy.

Faulty or Damaged Products

Q: What should I do if my product is faulty or damaged?
A: Please contact us at info@norvesso.com with your order number, a description of the issue and clear photographs of the faulty or damaged product.

We will review your request and provide an appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, this may include a replacement, repair or refund.

Returns

Q: How long do I have to return an item?
A: You may request a return within 30 days of receiving your order, subject to our Return Policy and your rights under applicable consumer law.

Q: What condition must returned products be in?
A: For change-of-mind returns, products must be unworn, unused and returned in their original condition with all original tags attached. Where possible, items should also be returned in their original packaging.

These requirements do not limit any rights you may have in relation to faulty, damaged or otherwise non-compliant products under applicable consumer law.

Discount Codes

Q: How do I use a promotional code?
A: Enter your promotional code during checkout. Unless otherwise stated, only one promotional code may be used per order.

Promotional codes cannot be exchanged for cash. If an order is returned, any refund will be calculated based on the amount actually paid after the discount was applied.

Liability & Website Use

Q: Is Norvesso's liability limited?
A: Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded under applicable law, including the Australian Consumer Law.

To the extent permitted by law, Norvesso will not be responsible for losses that are indirect, incidental or not reasonably foreseeable as a result of using our website or purchasing our products.

Q: What activities are prohibited on the website?
A: You may not use our website for unlawful or fraudulent purposes, distribute malicious software, attempt to gain unauthorised access to our systems, scrape or automatically extract data without permission, or place false or fraudulent orders.

Changes to These Terms

Q: Can these Terms & Conditions change?
A: Yes. We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or legal requirements. The version published on our website at the time of your purchase will generally apply to your order.

Contact

If you have any questions regarding these Terms & Conditions, please contact us:

Email: info@norvesso.com
Trading name: Norvesso
Response time: Within 24 hours

Norvesso operates in Australia and these Terms & Conditions are subject to applicable Australian laws, including the Australian Consumer Law.