Frequently Asked Questions

Find answers to the most common questions about ordering, shipping, returns and shopping with Norvesso.

Can I return my order within 30 days?

Yes. If you're not completely satisfied with your purchase, you can return your order within 30 days of receiving it. Items must be unworn, unused and returned in their original condition. Please contact our customer service team before returning your order so we can provide you with the correct return instructions.

How do I find the right size?

You can find the available sizes on each product page. We recommend checking the size guide before placing your order to help you choose the best fit. If you're unsure about sizing, feel free to contact our customer service team for assistance.

How long does delivery take?

Delivery usually takes 7–10 business days. Once your order has been shipped, you'll receive a confirmation email containing your tracking information.

How can I track my order?

Once your order has been shipped, you'll receive an email with your tracking number and tracking link. Simply follow the link to view the latest updates on your delivery.

You can also use the Track Your Order page on our website.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us within 24 hours of placing your order. We'll do our best to accommodate your request.

However, once your order has been processed or shipped, changes or cancellations may no longer be possible.

How can I contact customer service?

Need help with your order or have a question? Our customer service team is happy to assist you.

You can contact us at info@norvesso.com.

We aim to respond to all enquiries within 24 hours on business days