Refund policy
Returns
Q: Can I return my order?
A: If you're not completely satisfied with your purchase, you can return your items in their original condition within 30 days of delivery. Please ensure your return includes valid tracking information. Once your return has been received and approved, your refund will be processed. All returns must be registered in advance through our customer service team.
Q: I received a faulty or damaged product. What should I do?
A: Please contact our customer service team as soon as possible and provide your order number, the name of the affected item, a description of the issue and clear photos showing the fault or damage.
If your parcel was damaged during delivery, please take photos of the parcel and the affected item and send them to our customer service team. Please report damaged deliveries within 7 days of receiving your order so we can investigate and resolve the issue as quickly as possible.
Q: I received the wrong item. What should I do?
A: In the unlikely event that you receive the wrong item, please contact our customer service team as soon as possible. Include your order number, the name of the item you ordered, the name of the item you received and a clear photo of the item you received. We'll help you resolve the issue.
Q: Can I exchange an item?
A: Unfortunately, we currently don't offer direct exchanges. If you'd like a different size, colour or product, please return the original item in accordance with our return policy and place a new order for your preferred item.
Q: Do I have to pay to return a faulty product?
A: No. If an item is faulty, damaged in transit or otherwise does not meet applicable consumer guarantees, you will not be required to pay the reasonable return shipping costs.
Q: Who pays the return shipping costs if I change my mind?
A: If you've ordered the wrong item or size, or simply changed your mind, you are responsible for the return shipping costs. We recommend using a tracked shipping service and keeping your proof of postage until your return has been processed.
Q: What is the return address?
A: Please contact our customer service team before returning your order. We will provide you with the correct return instructions and return address.
Order Cancellations
Q: Can I cancel my order?
A: If you wish to cancel your order, please contact us within 24 hours of placing it. We'll do our best to accommodate your request. However, if your order has already been processed or shipped, cancellation may no longer be possible. In this case, you can return the order after receiving it in accordance with our return policy.
Contact
Have a question about a return, refund or cancellation? Please contact our customer service team at:
We aim to respond to all enquiries within 24 hours.